Coronado Glow has a Booking Policy designed to protect not only our business' bottom line and in turn, our affordability, but also to keep things fair for all clients.
No shows and last minute cancellations enormously disadvantage our business. They also mean that other clients cannot book those time slots with us. We employ the very best spray tan technicians and we invest a great deal in further educating them, therefore we hope that you will appreciate our Booking and Cancellation Policy.
50% deposit required for all group tanning sessions and is non-refundable if spaces are not cancelled within 24 hours prior to the scheduled appointment.
100% fee will be charged for late cancellations and no-shows. A late cancellation is classed as 23 hours or less prior to your scheduled appointment time. A no-show is classed as not showing up at all. In the event of a no-show, a new appointment must be scheduled which will result in a full service fee due for such service; same day appointments may not be available.
Late arrival is classed as being late by 15 minutes or more for your appointment. Late arrivals must wait until the next appointment slot is available on the day of your appointment if there are appointments immediately following your originally scheduled time. A $15 late fee will be added to the cost of service should you choose to wait for the next available time slot on the same day. If you choose to forgo waiting the same day and reschedule for another day, a 100% fee will be added to the cost of service.
Same day appointments are not allowed to be rescheduled as they are booked within hours of being requested and requires shifting of schedules to make sure you are seen same day. 100% fee for same day appointments will be charged if such appointment is canceled, rescheduled or if you no-show.
Please note that if we are able to re-book somebody into your time slot a cancellation fee will not apply.
We do understand that sometimes you may need to change your booking. We kindly request 24 hours notice so that we can offer that time slot to another client and allow time for them to properly prepare for their appointment. However, if you don’t provide us with 24 hours notice or you fail to turn up for your appointment, you will be automatically charged the appropriate amount according to our cancellation fee structure.
The only exception for late cancellations is for bad weather. As Coronado Glow prides itself on its high standard of spray tanning, and as water can potentially damage your spray tan before it has a chance to fully settle and develop, we would rather you postpone/cancel your appointment than risk damaging your tan on your travels to and from the Coronado Studio. If you do wish to make a last minute cancellation for your appointment due to bad weather (ie heavy rainfall & storms), there will be no cancellation fee applied. No shows will still incur the full 100% payment regardless. Please note to qualify for a wet weather late cancellation you can only cancel within 1 hour of your scheduled appointment time, and it must be bad enough weather to deem it impossible to walk out of the studio and into your car without damaging your spray tan. A slight drizzle does not count as bad weather. We have given a 1 hour time frame as we are all aware of how quickly the weather can change, so we do not accept wet weather cancellations in the morning for an evening appointment.
There are absolutely no exceptions to this new policy. No matter how good a client is, no matter how long they’ve been with us and no matter how small the appointment booking is. One rule. For all clients. No exceptions.
What we will allow however is that they are more than welcome to offer their appointment to a friend, associate or family member if they cannot make their appointment to avoid any fees.
Coronado Glow uses a Professional Spray Tan Solution range made with natural and organic ingredients and is not tested on animals. Some people may react negatively to the tan. If you have eczema, dermatitis or psoriasis, or any other skin ailments, please request your Spray Tan Stylist to patch test your skin before having your spray tan. Your Spray Tan Stylist can test a patch on the inside of your elbow or behind the knee.
Your Coronado Glow Tan duration will vary from client to client. The spray tan usually lasts between 7 – 10 days. The timing will vary depending on your skin cycle and your preparation prior to your tan.
Refusal of Service
Coronado Glow tanning technicians have the right to refuse service. If our technicians decide it is unsuitable to spray tan a client, they can refuse to service a client.
The solutions Coronado Glow use are water soluble and comes off floors and tiles under normal conditions. Discoloration may occur on some surfaces, that have lost their protective cover.
In these Terms of Service, ‘we’, ‘us’, ‘our’, ‘Coronado Glow’ or ‘Coronado Glow Pro’ means www.coronadoglow.com. "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions.
Access to and use of this website and the goods and services available herein (known as the services) are subject to the following terms, conditions and notices (the ’Terms of Service’)
By using the Services, you are agreeing to all of the Terms of Service, which may be updated by us from time to time. You should check this page regularly and take notice of any changes that are made to the Terms of Service.
Access to this website is permitted by Coronado Glow on a temporary basis and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this website is unavailable at any time. Some parts or all of this website may also be restricted from time to time.
Intellectual Property, Software and Content Prohibitions
You must not misuse this website. You will not; commit or encourage criminal offence; transmit or distribute a virus, trojan or any other malicious material, or harmful technology, in breach of confidence, or in any way that is offensive or obscene, hack into any aspect of the Service, corrupt any data; cause annoyance to any other users; infringe upon the rights of any other persons proprietary rights; send any unsolicited advertising or promotional material, or attempt to affect the performance or functionality of any facility through this website.
Coronado Glow will report any breaches to the relevant law enforcement authorities.
We will not be liable for any loss or damage caused by any technological harmful material that may affect your computer equipment or device due to your downloading of any material posted on this website or any other linked websites.
Intellectual Property, Software Content
The intellectual property rights in all software and content including imagery, terminologies, product content including ingredients, remain the property of Coronado Glow and are protected in some cases by copyright and or license agreement. Under these terms and conditions, you may store, print or display content from the website for personal use only. You must not change or reproduce in any format. All use of the logos, marks and other identifiable imagery remain the property of Coronado Glow and no license or consent is granted to use such without the express written consent of Coronado Glow.
The following terms and conditions apply when you register your details on any area of our website. You must provide us with true and correct information. You must keep your user name and password confidential. If you access our web from a public computer and do not sign out, someone else who uses that computer after you may be able to access that account. We recommend that all devices that are used have password protection. If you feel someone has accessed your account we recommend changing your details.
Terms of Sale
Terms of Sale of goods between the parties is identified when an order is placed through the website. The purchaser is subject to specific Terms and Conditions.
All orders are subject to availability and confirmation. By placing any order on our website, you are offering (agreeing) to purchase the item or goods and subject to the following terms and conditions. All orders are subject to availability and on confirmation of the order price.
Dispatch times may vary according to availability and any guarantees made or representations made in respect to delivery times are limited to Australia and subject to any delays resulting from courier delays for which we will not be responsible.
When placing an order, you will undertake that all information provided by you will be true and correct, that you are the authorized user of the Credit Card/Debit Card and that you will have sufficient funds to complete your order.
Our Contract of Sale
When your order is placed you will receive an order confirmation once payment has been made and approved by us. Without payment approval the goods remain the property of Coronado Glow.
Payment methods available to you are listed on our website. All payments on this website are collected in US Dollars (USD). PST is collected with all payments. We reserve the right to vary these payment methods from time to time. No orders will be dispatched until payment in full has been received, approved and processed by Coronado Glow.
Pricing and Availability
Whilst we try to ensure that all details, descriptions and prices that appear on our website are true, correct and accurate, from time to time errors may occur.
If we discover an error in the price of goods that you have ordered we will inform you as soon as possible, providing you with the option of reconfirming your order at the correct price or the opportunity of cancelling it. If we do not hear back from you we will cancel the order without further notice. If the goods have been paid for you will receive a full refund. Delivery costs are an additional charge which are clearly displayed and included in “total cost”.
From time to time we will offer promotional discount codes. These codes will only be applied to the products to which the discount code relates. Conditions surrounding the use of the discount code will be specified at the time of issue.
All orders sent by Coronado Glow are checked and double-checked prior to packaging, but on the rare occasion a mistake may occur. If the item received is not the product to which you ordered or which is stated and paid for under the agreement or contract of sale, as listed on the invoice, these products may be returned, however any use of the products by you will be deemed as acceptance by you and will not be replaced by Coronado Glow.
In the event that you do receive goods incorrectly, please contact Coronado Glow on 650-288-8778 email@example.com and you will not be charged for a redelivery if it is agreed that Coronado Glow is at fault. All products to be returned must satisfy the following criteria: The same/actual product to which was received by you, which was the incorrect product to which was ordered, not a substituted product ie. old stock, stock belonging to another similar or same type product. Any returns that do not satisfy the above mentioned will see you charged the full price of the product (either wholesale or retail) as well as freight costs.
You agree to indemnify, defend and hold harmless Coronado Glow its directors, officers, employees, agents and affiliates from any and all third party claims, liability, damages and or costs (including but not limited to legal fees) arising from your use of this website.
Coronado Glow shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the services and or any page of tis website.
Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
Links from this website
We do not monitor or review the content of other party's websites which are lined to and from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. Coronado Glow will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
Please let us know if you have any complaints or comments as we have a complaint procedure, where we will try to handle disputes as they may arise. Please email firstname.lastname@example.org
If you breach the conditions set out and we take no action, we will still be entitled to use our rights and remedies in any other situation where the conditions are breached.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Coronado Glow.